Refund policy

Welcome to Pindaari. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these terms.

1. About Pindaari

Pindaari is an online retailer specialising in premium Punjabi and traditional clothing for girls. We are committed to providing high-quality products and excellent customer service.

2. Order Acceptance

After placing an order, you will receive an email acknowledging that we have received your order. This email does not constitute acceptance of your order.

Your order is accepted only when:

Payment has been successfully authorised (where applicable).
The ordered items are available.
Your order has been processed and dispatched.

Once your order has been shipped, you will receive a dispatch confirmation email.

3. Order Cancellation

Customers may request to cancel an order before it has been processed or dispatched.

Pindaari reserves the right to cancel or refuse any order for reasons including, but not limited to:

Products becoming unavailable.
Payment authorisation failure.
Incorrect pricing due to technical errors.
Incomplete or inaccurate customer information.
Suspected fraudulent or unauthorised activity.
Products not meeting our quality standards before dispatch.

Where payment has already been received, any eligible refund will be processed using the original payment method.

4. Product Availability

All products are subject to availability. Although we aim to keep our inventory updated, stock levels may occasionally change.

If an item becomes unavailable after your order has been placed, we will contact you to offer:

A suitable alternative (if available), or
A full refund for the unavailable item.

5. Pricing & Payments

All prices displayed on our website are in British Pounds Sterling (£) unless otherwise stated.

We accept secure payments through the payment methods available at checkout.

Pindaari reserves the right to correct pricing errors and update prices without prior notice.

6. Shipping & Delivery

We aim to process and dispatch orders promptly. Estimated delivery times are provided as a guide only and may vary depending on your location and courier services.

Delivery delays may occasionally occur due to circumstances beyond our reasonable control, including: